Governance Layer

Deployment & Change Management

Cases where the primary or secondary governance failure involved Deployment & Change Management - 2 documented cases in the AI Failure Cases repository.

Case 002 🏛️ Public Administration / AI Chatbot March 2024

NYC MyCity Chatbot - Illegal Recommendations

New York City launched MyCity, an AI chatbot designed to help businesses navigate city regulations. Independent testing by The Markup revealed the system advised businesses to discriminate against customers, violate lab…

Closed Read the full evidentiary assessment →

Case 008 📦 Customer Service / Chatbot Deployment January 2024

DPD Chatbot - Post-Update Governance Failure

Following a system update in January 2024, the behavioral constraints that normally prevented DPD UK's customer service AI chatbot from swearing or criticizing the company were no longer active. When a frustrated custom…

Closed · Company Acknowledgment Read the full evidentiary assessment →