Reputational Damage
Cases with a documented consequence of Reputational Damage - 3 documented cases in the AI Failure Cases repository.
Columbia & Barnard Student Lawsuit - AI Case Law Fabrication
During a lawsuit challenging the disciplinary suspensions of student protesters at Columbia and Barnard, petitioners' legal counsel submitted a briefing containing entirely fabricated legal citations. Opposing counsel f…
NYC MyCity Chatbot - Illegal Recommendations
New York City launched MyCity, an AI chatbot designed to help businesses navigate city regulations. Independent testing by The Markup revealed the system advised businesses to discriminate against customers, violate lab…
DPD Chatbot - Post-Update Governance Failure
Following a system update in January 2024, the behavioral constraints that normally prevented DPD UK's customer service AI chatbot from swearing or criticizing the company were no longer active. When a frustrated custom…