Financial Loss
Cases with a documented consequence of Financial Loss - 3 documented cases in the AI Failure Cases repository.
Ford Motor Company - AI Quality Inspection Rollback
Ford Motor Company deployed 900 AI-assisted cameras across assembly plants to automate vehicle quality inspection. The computer vision models systematically failed to replicate the nuanced judgment of veteran inspectors…
Air Canada - Bereavement Policy Chatbot Hallucination
A passenger used Air Canada's website AI chatbot to inquire about bereavement fares after his grandmother's passing. The chatbot hallucinated a non-existent policy, telling the passenger he could apply for a retroactive…
Zillow Offers - AI Algorithmic Collapse in Real Estate iBuying
Zillow Group deployed an AI-powered algorithm (Zillow Offers / Zestimate) to automate real estate purchases at scale, buying homes directly from sellers based on model price predictions. The algorithm failed to account …